Notes

Effective date: August 25, 2018


Shop purchase

Custom pieces

Once information and photographs are received, I will create a design proof for you to review. This listing includes one(1) major round of changes to adjust anything that seems incorrect. After that, stitching will begin :)

If no details are discussed regarding any given area of the artwork you are agreeing to approve my creative discretion.

If no information or photographs are received within 7 days of purchase, the order will be revoked and a refund given. The 3-4 weeks delivery turnaround starts after photos & information is received.

If additional changes after design approval are required, there will be an additional fee based on my discretion of the work required. Therefore, it is imperative you are thorough, specific and include any important details in the initial discussion. Be nit-picky to begin with - the more information, the better!

By purchasing this item, you’re agreeing for me to use my own photographs of the process and/or of completed project for promotional reasons only. You need to specifically specify that you don’t want either of these things (the main reason is to hold off until a gift has been given).

Remember!

Every custom piece is hand stitched by myself to your specifications using white 14ct Aida cloth with embroidery floss. Each piece is finished with a wooden embroidery hoop (and this can be changed to a frame for an additional charge - see the below add-ons). If you wish your piece to be on a different colour from white, please write it down in the purchase notes.

Shipping & turn-around time

Because every piece is custom made and I am merely one person, the turn around time is based on my current order volume. If you are concerned with this, please don’t hesitate to contact me BEFORE you place an order. Otherwise is safe to assume your piece will be completed within 3-4 weeks unless I specifically state otherwise. Shipping times depend on your location, holiday slow-downs and the type of shipping you choose.

I currently don’t offer speed/priority pieces - apologies.