Block - Returns - Kit

Information

You are purchasing a physical kit. It will be shipped to your mailing address.

Have questions? Check out my FAQ page.


Refunds

I understand that sometimes things don't go as planned. If you need to return an item, please read through my return policy below:

Eligibility for Returns
  • Items must be in their original condition, unused, and in their original packaging.
  • Returns must be requested within 14 days of receiving your order.
  • Custom or personalised items are non-refundable unless they arrive damaged or defective.
How to Initiate a Return
  • To start a return, please contact me with your order number and reason for return.
  • I will guide you through the return process and provide instructions on where to send your item.
Shipping Costs
  • Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
  • I recommend using a trackable shipping method to ensure the safe arrival of your return.
Refund Process
  • Once I receive and inspect the returned item, I will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
Exchanges
  • I only replace items if they are defective or damaged. If you need to exchange an item for the same product, please get in touch with me.
Non-Returnable Items
  • Gift cards, sale items, and digital downloads are non-returnable.